Mobile banking app

When more than one discount applies, we’ll apply them in a set order to the already discounted premium. A further 10% discount to premium applies where a combined Home & Contents policy is purchased and for each policy term thereafter providing the combined policy continues to be held. These member discounts apply to each policy term providing a Bupa Health membership continues to be held. Cashback stored in your Life Rewards member account can only be used on the Life Rewards platform (excluding retailers listed under the ‘Offers’, ‘Cashback’ and ‘Travel’ section).

What does my money support in WA?

The message claims that a booking will be cancelled if customers do not input credit card details through a provided link. These messages may prompt recipients to click on suspicious links, replying to a message to activate a link, or share sensitive details—including banking credentials. Contact us immediately or message us in the CommBank app if you’ve clicked on any links, entered your details or made any payments to scammers. The messages claim that unusual account activity such as a new linked PayID or a payment made to a new payee has taken place, and prompt the recipient to click on the link if they did not initiate the activity. The fraudulent message prompts recipients to click on a malicious link within the SMS by informing them that their debit or credit card has been suspended and details need to be updated. The messages claim the recipient needs to take action to put a stop to suspicious activity or unlock access to their CommBank accounts or cards.

March 2021 – NetBank access blocked

Any advice provided is general only, and does not take into account your individual objectives, financial situation or needs. Any advice is general only and does not take into account your personal circumstances. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance).

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Do I pay fees or interest?

Scammers will use this information to steal the person’s identity and any money they may be able to obtain access to. The link leads to a series of webpages that will request details including NetBank IDs, passwords, PINs and token codes. CommBank urges potential investors to contact any financial institution directly if they are offered any investment product to check whether it is genuine. These messages may seem legitimate, and might even show up in the same thread as real messages from us.

Always verify who you are speaking with before providing any personal or banking details. These messages will try to get you to engage — whether it’s by replying, clicking a link, or showing interest in the offer. As part of the process, they gain access to the victim’s banking details. Use our help guides, FAQs and other support services to help you manage your banking more easily. Unlike traditional banks, our profit doesn’t go to shareholders, they are reinvested into improving our services, products and banking solutions to support you every step of the way.

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There has been an increase in scammers calling customers out of the blue, claiming that their sensitive information has been compromised. This gives the scammer full access to your computer – and personal information – from a remote location. Don’t click the link or share personal information if you are unsure. Reports claim users receive a message from official website email addresses such as ‘email protected’ or from the messaging function within the booking app.

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With over 70 local team members and 20,000+ customers, we follow clear frameworks to manage risk, compliance, and finance, and we strictly adhere to all relevant laws and regulations. All while honouring our Credit Union ethos to care for our people, customers and community. We’re committed to being transparent, accountable, and acting with integrity across every part of our organisation. For over 60 years, we’ve helped everyday Australians with competitive financial products, award-winning service, financial education and smart digital solutions. Your money, your way – fast, simple, and secure.

Any credentials, card details, or personal information entered during this process are at risk of being compromised and may be used for unauthorised access to accounts in the future. Explore our personal banking contact information and get support with a wide range of products, services and topics. Join our SCCU community along with thousands of customers who love our easy to understand banking services and caring customer approach.

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This means that when they call, it may appear as if the call is coming from CommBank, but it is actually a scam. Always report suspected scams to your financial institution immediately. The letters instruct recipients to transfer funds to a “secure account” to protect their assets.

Westpac Choice is our most popular account. Understand what support is available, know your rights and how you can expect to be treated as a victim of crime. Support for people in NSW who have accepted an offer of redress through the National Redress Scheme. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past, present and future.

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We have seen a spate of CommBank-themed SMS phishing (smishing) targeting customers. They all include a link and create an urgency to follow it. Funds are requested via wire transfer or card transactions on most occasions. They will then ask for some urgent assistance with some funds to pay for a bill or some other expense.

  • The fraudulent email informs the recipient that a new document is ready for review and can be seen by following a malicious link within the email to log on.
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  • Remember to Stop, Check, and Reject if you come across an investment opportunity that appears too good to be true.If you’re ever unsure, please contact us.
  • Remember to Stop, Check, and Reject if you come across an email requesting you to click on a link and provide your personal information or banking credentials.
  • You may be able to reduce your tax payable!

Once you’ve downloaded the latest version of the CommBank app, you’ll be able to view the correct StepPay screens. It might take a bit of time to appear in the ‘Cards’ section so try again later on if you can’t see it straightaway. If you try to activate your StepPay and get an error or something has gone wrong after your application, you can always try again by navigating to the ‘Cards’ section in the CommBank app. If this happens, please don’t transfer funds into StepPay.

The information on this website has been prepared without considering your objectives, financial situation or needs. Please view Key fact sheet for more details on StepPay rates and fees. The credit check is a fast process and you won’t even know it’s going on.